Did you know that September is National Workforce Development month? The United States Senate passed Senate Res. 304 designating September 2019 as “National Workforce Development Month” thereby highlighting the importance of the publicly-funded workforce development system as well as passage of the Workforce Innovation and Opportunity Act (WIOA) in 2014. Take a bow for all of your hard work and congratulations!
This month, we are highlighting resources that focus on customer service, which is a key component of all the programs and services of the workforce development system. In addition, we are pleased to share new competency model resources that have recently been released for your use with your customers.
The strength of the American Job Center system is its basic premise that services can be integrated in one place for easy access to customers, and delivered as efficiently and as streamlined as a business would.
While some of our programs offer services targeted towards various customers such as dislocated workers, farmworkers, at-risk youth, disabled veterans, and other groups of individuals, at its core, the publicly-funded workforce development system provides universal access to all customers. The key component in all of these services is outstanding customer service which entails the mix of customer-centered approaches, and efficient customer flow.
This month, we are pleased to share with you a number of resources and successful practices that exhibit quality customer service. This is key to ensuring the positive outcomes for all customers in the American Job Center system.
New Competency Model Resources
The U.S. Department of Labor’s Competency Model Clearinghouse has released three new resources aimed at assisting with developing competency-based approaches to education and workforce development. Resources include the How-To Crosswalk Competency Models for Curriculum Development Video Series, the Customizing Competency Models Through Convening Guide, and the U.S. DOL Competency Model Peer Learning Group. These resources highlight real-life experiences and examples, offer tips and tools, and provide a forum for peers to discuss their own competency model efforts. They are housed on the LMI Central community.