During these challenging times, the workforce system is seeing more people come through its system virtually. These resources can help states think through some infrastructure and capacity building strategies including staffing, technology, and communications. The Disability and Employment eLearning Modules on the Disability and Employment CoP were designed to help support AJCs provide more effective services to individuals with disabilities and businesses.
Staffing
- Hiring & Onboarding Staff Resources include 4 Ways To Onboard New Hires Quickly Without Harming The Employee Experience and New to Working Remotely? The ION Change Management Talks are designed to provoke discussion among workforce professionals on how to manage change.
- Strategies for Integrating the Workforce System: Best Practices in Six States offers examples of strategies for intake integration, cross training staff and sharing data (Mathematica). The NASWA State Workforce Agencies Respond to Coronavirus lists resources related to the impact of COVID-19, including telework resources and travel restrictions by state.
- The Opening Doors for Everyone Toolkit provides resources that can enhance service delivery from a strength-based perspective. An Alternative to Temporary Staffing: Considerations for Workforce Practitioners explains what an ASO is, how it differs from traditional temporary staffing agencies.
Technology
- The Effective Case Management and Counseling - the Role of Triage and Documentation describes multiple techniques to address solutions for a variety of barriers of their customers.
- Workforce Connect is a software suite, built by ETA and NASWA's Information Technology Support Center, that helps states implement WIOA by acting as the “common front door” for workforce agencies’ programs and systems – including UI, employment services and workforce/training.
- State Data Systems and Privacy Concerns details strategies for balancing public interests in collecting and reporting student outcome data (JFF). Building and Strengthening State Data Systems to Measure Community College and Workforce Outcomes examines the issues associated with creating and improving state postsecondary, adult education and workforce development data systems.
- Data Sharing for Policy Analysis & Program Evaluation describes how sharing administrative data for policy analysis and program evaluation purposes can improve evidence and outcomes.
Communications
- Getting Your Message Across with the Effective Communications Checklist that can help make sure your message is getting across during this rapidly changing economic environment (MDRC).
- Virtual Services Toolkit: The Basics assists organizations in communicating virtually (Heldrich Center).
- Social Media in Government: Benefits, Challenges, and How it's Used describes how social media in government is a game changer (Hootsuite).
- Facebook for Government, Politics and Advocacy: This online guide walks through a 4-steps process for creating a Facebook Group that can be used to engage with communities regarding services.
