COVID-19 has had a huge impact on the ways in which services are delivered in the publicly-funded workforce system. Many American Job Centers (AJCs) are still closed to the public, and if they are open, it is often by appointment only. But the work of our system continues to evolve in exciting ways from virtual job fairs, on-line training, and certification courses and increased use of technology for job search and career opportunities. It is likely that when we are able to open up our Centers to regular traffic, many of the new ways of doing business will continue, which will allow our staff to focus on those individuals and businesses that are most in need of one-on-one or targeted services. Sometimes the challenges that are thrown our way end up becoming the catalyst for creative solutions to problems that have long been obstacles to in improving services in our system.

The Disability and Employment eLearning Modules provide strategies and real-life examples to help frontline American Job Center (AJC) staff effectively serve customers with disabilities, work with partners, and provide inclusive business services. This month, each of the three modules received an update to include a Reflect, Relate, and Apply Activity Sheet. These activity sheets are a simple way to draw connections between the topics and examples presented and staff experiences on the job. Additionally, AJC managers can now access a Manager’s Toolkit that includes discussion questions about the eLearning topics, tips and best practices from fellow managers, team activities, and more! Check out these new resources and start improving your AJC’s service delivery today.