COVID-19 has had a huge impact on the ways in which services are delivered in the publicly-funded workforce system. Many American Job Centers (AJCs) are still closed to the public, and if they are open, it is often by appointment only. But the work of our system continues to evolve in exciting ways from virtual job fairs, on-line training, and certification courses and increased use of technology for job search and career opportunities. It is likely that
when we are able to open up our Centers to regular traffic, many of the new ways of doing business will continue, which will allow our staff to focus on those individuals and businesses that are most in need of one-on-one or targeted services. Sometimes the challenges that are thrown our way end up becoming the catalyst for creative solutions to problems that have long been obstacles to in improving services in our system.