Are you looking for ways to bring workforce partners together to better leverage staff and funding and provide better services to your employer and job seeker customers? These are critical goals of the Workforce Innovation and Opportunity Act (WIOA), but challenges can limit progress.

This series of One Stop Partnership Case Studies: Exploring How and Why Local Partners Come Together can help. The case studies tells the story of how partners in five different local areas – Anoka County, MN; Lower Shore, MD; Northern Middle TN; Northwest TN; and Spokane, WA – integrated key elements of planning and operations to improve customer satisfaction and outcomes. The studies describe the major integrated design features from the customers’ point of view, then explore key systems that support integrated services, how and why these came to be, what difference they’re making, and some advice for replication.

The link to each case study (along with some related materials) can be found in the Related Content. The information below may help you identify the case studies that best meet your needs.

Looking for ideas on how to better integrate services with a specific partner? All of the studies explore the way WIOA Title I Adult/Dislocated Worker/Youth, WIOA Title III Wagner-Peyser, and TANF funds and staff support the local workforce systems. Other partner programs are featured in the following case studies:

  • Title II Adult Education: Northern Middle Tennessee, Northwest Tennessee, Spokane
  • Title IV Vocational Rehabilitation: Lower Shore, Northwest Tennessee, Spokane
  • SNAP E&T: Anoka
  • Migrant and Seasonal Farmworkers: Lower Shore
  • UI/RESEA: Northwest Tennessee

Looking for ideas on how to improve a specific service design feature, like data sharing or integrated case management? Check out the case studies indicated to learn about their integration work and innovations in specific service design areas.

  • Co-Enrollment: Northern Middle Tennessee, Northwest Tennessee, Spokane
  • Co-Location: All
  • Common Branding and Communications: Anoka, Lower Shore
  • Cost Sharing and One-Stop Operator Contract: All
  • Customer-Centered Design: Spokane
  • Data Sharing: Anoka, Northern Middle Tennessee, Northwest Tennessee
  • Integrated Functions (e.g., Intake, Registration, Resource Room, Workshops): All
  • Integrated or Unified Business Services: All
  • Joint or Integrated Case Management: Anoka, Spokane
  • Partner Cross-Training and Cross-Functional Teams: All
  • Policies and Procedures: Anoka, Northwest Tennessee

Looking for a case study on an area that looks (at least somewhat) similar to your own?

  • Suburban: Anoka County
  • Smaller City: Spokane
  • Rural: Lower Shore and Northwest Tennessee
  • Mix of Urban and Rural: Northern Middle Tennessee