Part of the Voices of Experience videos recorded in October 2020, the recordings showcase workforce system leaders sharing how they have managed the challenges encountered in 2020 by pivoting into innovative solutions. This series offers three stories from a state, regional workforce board, and American Job Center viewpoint. We asked them to reflect on the challenges they have encountered, innovations they put into place as they re-vamped customer services, and what changes will remain.


Tune in as they discuss the challenges to provide safe and effective customer service, the innovations they put into place, and the opportunities for lasting improvements that have emerged.

Shift in How We Think
Elizabeth Carver, Program & Training Director, Utah Department of Workforce Services reflects on the changes her state colleagues have made since March 2020.