Thursday, March 06, 2014 3:00 PM ~ 4:00 PM ET
- How the customer-flow in WIA is relevant to Access.
- Examples of common bottle-necks in the Job Center customer-flow for customers with disabilities.
- How making the WIA customer-flow accessible can lead to enrollments in WIA intensive servies.
Moderator(s)Randee Chafkin, Workforce Development Specialist, Department of Labor, Employment and Training Administration
Miranda Kennedy, Director of Training for the Disability Employment Initiative, National Disability Institute
Presenter(s)Brian Ingram, WIA Subject Matter Expert, National Disability Institute
Danielle Ralston,WIA Subject Matter Expert, National Disability Institute