Wednesday, April 12, 2017 3:00 PM ~ 4:00 PM ET

The Workforce Innovation and Opportunity Act (WIOA) requires the state workforce development board (WDBs) to establish objective criteria and procedures when certifying its American Job Centers to help maximize quality of services and consistency across the state. In addition, local WDBs must follow procedures and criteria established by the state WDB and certify its American Job Centers and network at least once every three years.


In this session, you will learn of emerging practices occurring in states evaluating the effectiveness, physical and programmatic accessibility, and continuous improvement of American Job Centers. Presenters will discuss the process for defining those standards and its application, combined with an assessment of the impact on their system operations and outcomes.

Full publication title: WIOA Wednesday - American Job Center Certification: A Tool to Maximize State’s Quality and Consistency of Services


David Jones, Workforce Analyst, U.S. Department of Labor

Edward West, VR Program Specialist, U.S. Department of Education


Marissa Clark, Workforce Services Division Policy Unit Manager, California Employment Development Department

Sue Ann Searles, Workforce Specialist, Michigan Talent Investment Agency

Danielle Smith, State Equal Opportunity Officer, Missouri Department of Economic Development