The Future of American Job Centers (AJCs)
1:00 PM ~ 2:30 PM ET
Changes in AJC customers’ needs and advances in technology have significantly altered how customers access services. AJCs are working to adapt to changing needs, challenges and opportunities, but what about 5, 10, or 20 years from now? Workforce representatives across eight states collaborated to identify challenges, opportunities, and relevant trends, for possible service delivery solutions for the future of AJCs.
As required by Workforce Innovation and Opportunity Act (WIOA), many AJC delivery systems are moving toward enhanced integration, dynamic partnerships, and customer-centered service delivery, but wouldn’t it be exciting to be at the forefront of imagining how AJCs might meet the needs of jobseekers and businesses in the future? What if you had the opportunity to not only connect with your peers, who got advice from leading technology and other industry leaders along the way? What technologies can we adopt to improve user experiences? What modes of delivery will reach our customers and still allow us to develop essential human connections? Target audience: AJC staff, State/Local Workforce Development Board (WDB) staff and board members, partner agencies that provide services to businesses.
Charlotte Harris, Workforce Analyst, U.S. Department of Labor, Employment and Training Administration
Christy Montgomery, Senior Analyst, Maher & Maher
Matt Musante, Analyst, Maher & Maher
Geoff King, Senior Policy Analyst, National Governors Association
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