Friday, September 27, 2019 1:00 PM ~ 2:00 PM ET

During our April 29, 2019 "A WIOA Youth Program Technical Assistance Conversation," we heard an overwhelming request for assistance with the Individual Service Strategy (ISS).  Although there is no mandated Workforce Innovation and Opportunity Act (WIOA) Youth ISS template required, the Employment and Training Administration (ETA) has created a sample ISS template that may be used for WIOA Youth program case management.



This template was developed based on 39 ISS submissions from across the country and compiles key elements, common themes and best practices from the various submissions.  We will provide an overview of the ISS Tool and how to use it.  We will also discuss how to best use the ISS process to build relationships with Youth. We look forward to an exchange of information, tips and tools. 



Sara Hastings, Unit Chief, Youth Policy & Performance, U.S. Department of Labor, Employment and Training Administration



Carmen Rodriguez, Workforce Specialist/Federal Project Officer, Division of Workforce Investment, U.S. Department of Labor, Employment and Training Administration