Thursday, October 29, 2020 2:00 PM ~ 3:00 PM ET

As the public workforce development system transitions into new and different modes and methods of service delivery with an increased emphasis on remote services and virtual learning, evaluation planning and thoughtful implementation can play a critical role. This webinar will highlight initial efforts by states and local areas to deliver workforce development services remotely and share ideas for state workforce agencies to consider for evaluation of their remote and technology-based services.


While temporarily unable to rely on delivering services through the brick and mortar of the American Job Centers, states and local areas have quickly adapted to providing services remotely through the use of virtual delivery tools, apps, and websites.

In this webinar, attendees will learn about:

  • State and local area efforts to shift and deliver workforce development services through virtual means, including the challenges they and their customers have faced.
  • Evaluations of state and local efforts to promote technology-based learning in employability, basic literacy and numeracy, digital literacy, job search skills, occupational training, and certification.
  • Initial methods used to assess how states and local areas have transitioned this year to delivering workforce development services through virtual means, primarily through interviews and surveys.
  • Potential approaches for further research and evaluation of state and local remote service delivery, recognizing that states and local areas want to ensure that they are providing quality services to their customers whether through virtual or in-person means.

Attendees will hear directly from workforce development practitioners who will speak to state and local efforts as interest in remote services and online learning activities increases. Workforce development researchers and evaluators will also share insights into research methods used to evaluate remote services, including technology-based learning. All presenters will also share recommendations for further research and evaluation to ensure the continuous improvement of remote service delivery.


Cynthia Forland, Evaluation Peer Learning Cohort Lead, Office of Policy Development and Research, U.S. Department of Labor, Employment and Training Administration

Wayne Gordon, Director, Division of Research and Evaluation, Office of Policy Development and Research, U.S. Department of Labor, Employment and Training Administration


Deniece Thomas, Deputy Commissioner, Tennessee Department of Labor & Workforce Development

Alisa Belzer, Professor, Program Coordinator, EdM, Adult and Continuing Education, Rutgers University

Burt Barnow, Amsterdam Professor of Public Service,  Trachtenberg School of Public Policy and Public Administration, George Washington University

Kathy Krepcio, Executive Director & Senior Researcher, John J. Heldrich Center for Workforce Development, Rutgers University