The strength of the American Job Center system is its basic premise that services can be integrated in one place for easy access to customers, and delivered as efficiently and as streamlined as a business would.
While some of our programs offer services targeted towards various customers such as dislocated workers, farmworkers, at-risk youth, disabled veterans, and other groups of individuals, at its core, the publicly-funded workforce development system provides universal access to all customers. The key component in all of these services is outstanding customer service which entails the mix of customer-centered approaches, and efficient customer flow.
This month, we are pleased to share with you a number of resources and successful practices that exhibit quality customer service. This is key to ensuring the positive outcomes for all customers in the American Job Center system.
Relevant WorkforceGPS Communities:
- American Job Center Customer Flow Scenarios
- Applying Labor Market Information to Service Delivery Design
- Connect the Pieces - Dual Customer Focus
- Customer-Centered Design Approach to Service Delivery
- Customer Centered Design Workforce Playbook
- Customer Service Cohort
- Developing and Delivering Innovative Workforce Solutions (podcast)
- Evidence-Based Practices and Process Mapping - What Works for Innovation
- Implementing Effective Systems Operations
- Inventory of Program Toolkits to Help you Design Service Delivery
- Opening Doors for Everyone with Universal Access and Outstanding Customer Service
- Outreach Training
- Provide Exemplary Customer Service to Farmworkers - Perform Better on the Job Series
- Simply Better! The Voice of the Customer Workbook
- Strengths-Based Customer Service
- Supportive Services Desk Reference
- Using Data to Help Open Doors for Universal Access and Outstanding Customer Service
- Applying “Lean” Strategies to Case Management
- Moving Forward: Innovative Disability and Employment Service Delivery
- Universal Design: A Customer Centered Approach